Skip to content

Migrate your SplashID Safe or SplashID Pro 9 data

The page explains how you can manually migrate your SplashID Safe or SplashID Pro 9 data to SplashID Classic.

The applications for SplashID Classic can be installed and used along with the SplashID Safe or SplashID Pro 9 applications on the same device.

The migration does not change the data in your SplashID Safe or SplashID Pro 9 account, and you can continue using it as long as their licenses are valid.

However the data will not sync between SplashID Classic and SplashID Safe, or between SplashID Classic and SplashID Pro 9 apps.

Data migration from SplashID Safe

You can manually migrate your data using a SVID file.

  1. Start both the SplashID Classic and, SplashID Safe applications on the same device. Use a desktop preferably, as it will be easier to export the SVID file to a folder of your choice.

  2. In the SplashID Safe application select all records and export them to a SVID file.

  3. Go back to the SplashID Classic application, and go to Settings, then Import & Export. Click on the Import button in the SVID section, and select the SVID file exported in step 2 above for import.

  4. Wait till the import gets over. It could take a few minutes depending on the amount of data you have, and the processing power of your device.

Data migration from SplashID Pro 9

You can manually migrate your data using a SVID9 file.

  1. Start both the SplashID Classic and, SplashID Pro 9 applications on the same device. Use a desktop preferably, as it will be easier to export the SVID9 file to a folder of your choice.

  2. In the SplashID Pro 9 application select all records and export them to a SVID9 file.

  3. Go back to the SplashID Classic application, and go to Settings, then Import & Export. Click on the Import button in the SVID-9 section, and select the SVID9 file exported in step 2 above for import.

  4. Wait till the import gets over. It could take a few minutes depending on the amount of data you have, and the processing power of your device.

Note

Some users might see no records being displayed after the import process completes. We recommend you wait for some more time and then quit from the app. On relaunching your data should get displayed.

What do I do if my import fails?

You can retry the import after quitting the SplashID Classic application and launching it again.

If it still fails, check the size of the SVID or SVID9 file. It should not be zero bytes.

If the SVID or SVID9 file appears to have content, then please check your SplashID Safe or SplashID Pro 9 account to see if there is corrupted data, or any missing types or categories in the records. If you spot them, try editing the problematic records, save them and then export the SVID or SVID9 file again.

Finally, try importing this cleaned up SVID or SVID9 file again in SplashID Classic.